FAQs

ORDERING & SHIPPING

How long does shipping take?
Orders are processed within 1-3 business days. Delivery times vary depending on your location.

Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times depend on the destination.

Can I track my order?
Yes, once your order ships, you’ll receive a tracking link via email.

What if my order is lost or delayed?
Please check your tracking information first. If there’s an issue, reach out to us, and we’ll assist you.

RETURNS & EXCHANGES

What’s your return policy?
We accept returns within 14 days of delivery. Items must be unworn, with tags attached, and in original condition.

How do I initiate a return or exchange?
Visit our Returns page at jessakaedresses.com for instructions.

When will I get my refund?
Refunds are processed within 5-7 business days after we receive your return.

PRODUCT & SIZING

How do I choose the right size?
Refer to our detailed size guide at jessakaedresses.com.

Are your dresses true to size?
Our sizing is standard, but we recommend checking the size guide for each product.

What materials are used in your dresses?
We prioritize high-quality fabrics like cotton, linen, and sustainable blends. Product descriptions include material details.

PAYMENT & DISCOUNTS

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.

Do you offer discounts or promotions?
Yes! Subscribe to our newsletter for exclusive offers.

Can I use multiple discount codes?
Only one discount code can be applied per order.

CUSTOMER SERVICE

How can I get help with my order?
For any questions, visit our Contact page at jessakaedresses.com

Do you have a loyalty program?
Yes! Join our rewards program for points on every purchase.

Where can I see your latest collections?
Follow us on social media and check jessakaedresses.com for new arrivals.